Privacy Policy

SMART SCORING POLICIES

1. INTRODUCTION

This document outlines the comprehensive policies governing the use, functionality, and administration of the Smart Scoring (hereinafter referred to as “Smart Scoring”), developed and maintained by Waix Technologies Sdn. Bhd.These policies are designed to promote safe, inclusive, ethical, and lawful digital learning environments and to ensure compliance with national regulations, user expectations, and industry best practices.

2. EDUCATIONAL ALIGNMENT POLICY

2.1 Content Standards

All instructional materials and educational content hosted within Smart Scoring strictly conform to the official curricula as prescribed by the Ministry of Education Malaysia (MOE), specifically the Kurikulum Standard Sekolah Rendah (KSSR) and Kurikulum Standard Sekolah Menengah (KSSM).

2.2 Content Review

Content is subject to routine audits and evaluations by a qualified team of certified educators, curriculum specialists, and academic advisors to ensure continued accuracy, pedagogical relevance, and alignment with current educational objectives.

2.3 Continuous Improvement

Recommendations from users, educators, and regulatory bodies are incorporated into content updates to maintain excellence and relevance in teaching and learning practices.

3. ACCESSIBILITY AND INCLUSION POLICY

3.1 Student Coverage

Smart Scoring is tailored to support Malaysian students ranging from Standard 1 to Form 5, with supplemental Islamic education content available via Smart Scoring-i.

3.2 Geographic and Economic Inclusion

To promote equity in education, Smart Scoring is accessible through web and mobile platforms and optimized for low-bandwidth areas. 

4. USER ROLE MANAGEMENT POLICY

4.1 Role Classification

The platform distinctly categorizes users into roles with dedicated access:

– Students: Content consumption and assessments

– Teachers: Content assignment, student monitoring

– Guardians/Parents: Progress viewing and notifications

– Admins: Platform oversight, user management

4.2 Access and Permissions

Role-based access control (RBAC) is enforced to restrict data and functional access to authorized parties. Each role is provisioned with specific rights tailored to its scope and responsibilities.

4.3 Account Security

All user accounts are password protected. Admin roles require two-factor authentication (2FA). Session timeout policies are enforced to prevent unauthorized access.

5. PARENTAL AND EDUCATOR INVOLVEMENT POLICY

5.1 Monitoring Tools

Dashboards are provided for educators and parents/guardians to monitor student activities, learning progression, performance, and time spent on the platform.

5.2 Parental Consent

Prior to collecting, processing, or displaying any student-related information for non-educational or promotional use, written parental or guardian consent is mandatory. Consent forms are compliant with PDPA guidelines.

6. SUBSCRIPTION AND PAYMENT POLICY

6.1 Pricing Structure

– RM30 per student per month 

6.2 Auto-Renewal

Subscriptions are auto-renewed monthly unless manually cancelled at least 24 hours before renewal. 

6.3 Refund Policy

Refunds are processed in the event of documented technical issues, service interruptions exceeding 48 hours, or erroneous billing. Requests must be submitted within 7 working days.

6.4 Payment Security

All transactions are secured through STRIPE compliant payment gateways.

7. CONTENT AND CURRICULUM POLICY

7.1 Curriculum Compliance

Content strictly adheres to the official syllabus provided by the MOE. Supplementary materials are labeled clearly.

7.2 Content Updates

Content is updated at minimum on a quarterly basis or as required by MOE syllabus changes. Notifications are sent when major changes are implemented.

7.3 Content Modification Rights

Waix reserves editorial control over all platform content and may revise or remove outdated or inappropriate materials.

8. DIGITAL CITIZENSHIP AND ACCEPTABLE USE POLICY

8.1 Responsible Use

All users must behave ethically, avoid disruptive conduct, and respect intellectual property.

8.2 Prohibited Activities

Activities such as hacking, cheating, harassment, or dissemination of offensive content are strictly forbidden.

8.3 Enforcement

Violators will receive warnings, suspensions, or permanent bans based on the severity of the offense. Legal action may be taken when necessary.

9. PLATFORM SECURITY POLICY

9.1 Security Audits

Comprehensive audits are conducted biannually by third-party cybersecurity firms to ensure application security and compliance.

9.2 Authentication Measures

Strong password policies, CAPTCHA validation, and 2FA for sensitive roles are implemented.

9.3 Suspicious Activity Response

Anomalous user activity triggers automated alerts to administrators, followed by immediate investigation and appropriate action.

10. REPORTING AND FEEDBACK POLICY

10.1 Issue Reporting

Users can report bugs, inappropriate content, or misconduct via in-app tools or email. Anonymous reporting is available.

10.2 Feedback Review

All feedback is categorized, logged, and reviewed by the quality assurance team monthly for system and content improvements.

10.3 Support Response

All support queries are acknowledged within 24 hours and resolved within 48–72 hours unless extended investigation is required.

11. TECHNOLOGY AND INNOVATION POLICY

11.1 Innovation Commitment

Smart Scoring continuously explores innovations in AI and personalization to improve learner outcomes.

11.2 Feature Enhancements

System updates are deployed every 8–12 weeks and may include UI improvements, new content types, and performance enhancements.

12. AI ETHICS AND TRANSPARENCY POLICY

12.1 Student-Centric AI

AI features support but do not replace human educators. No AI system imposes punitive actions or final judgments without review.

12.2 AI Transparency

Users are informed whenever AI is used in assessments, recommendations, or feedback delivery.

12.3 Manual Review Availability

Users may request human review of AI-determined outcomes, such as test scores or recommendations.

13. PLATFORM MODERATION AND CONTENT REVIEW POLICY

13.1 Community Standards

Users must respect others and contribute constructively to the learning environment. Hate speech, bullying, and inappropriate content are strictly prohibited.

13.2 Moderation Team

A trained moderation team actively monitors flagged content, responds to incidents within 24 hours, and takes corrective action.

13.3 Zero Tolerance

Smart Scoring enforces a zero-tolerance policy for abuse, hate speech, harassment, or explicit content.

14. CROSS-BORDER DATA TRANSFER POLICY

14.1 Data Sovereignty

Wherever possible, user data is stored within Malaysian jurisdiction to comply with national laws.

14.2 International Compliance

Any cross-border data transfers follow stringent protocols and are subject to appropriate safeguards in line with PDPA, GDPR, and other international frameworks.

15. MOBILE DEVICE AND APP POLICY

15.1 App Store Compliance

The mobile application is compliant with Apple App Store and Google Play Store requirements, including privacy and security mandates.

15.2 Device Compatibility

Smart Scoring supports the five most recent major OS versions for both Android and iOS devices.

15.3 Security Updates

Patches and updates are released promptly in response to identified security risks.

16. LEGAL AND COMPLIANCE POLICY

16.1 Legal Adherence

Smart Scoring operates in compliance with all applicable Malaysian laws, including the Education Act, Child Act, Communications and Multimedia Act, and PDPA.

16.2 Ethical Commitments

The platform upholds principles of fairness, transparency, and child protection, and avoids misleading advertising or discriminatory practices.

17. REVIEW AND AMENDMENTS POLICY

17.1 Annual Review

Policies are reviewed annually or upon significant legal, operational, or technological developments to ensure continued relevance and compliance.

17.2 User Notification

Any material change to the policies will be communicated to users through email, in-app notifications, or the Smart Scoring website at least 14 days prior to implementation.

End of Document

Waix Technologies Sdn. Bhd. | Confidential and Proprietary